Delete Your Imole Health Account

Imole Health respects your privacy and gives you the right to request deletion of your account and the personal data associated with it.

How to request account deletion

To request deletion of your Imole Health account:

1. Send an account deletion request using the support/contact email already configured for Imole Health.
2. Use the subject line: “Delete My Imole Health Account.”
3. Send the request from the email address associated with your Imole Health account.
4. Include your name and the email address registered to your Imole Health account.
5. We may contact you to verify your identity before processing the request.

What happens when your account is deleted

Once an account deletion request has been verified and processed, Imole Health will delete or permanently anonymise personal information associated with the account, including, where applicable:

• Account/profile information
• Email address and contact information
• Health and wellness information provided by the user
• App preferences and settings
• User-generated information associated with the account
• Authentication/account records that are no longer required

Information we may retain

Some limited information may be retained where required for legal, regulatory, fraud-prevention, security, accounting, dispute-resolution or compliance purposes. Any information retained will only be kept for the period required by applicable law or for the legitimate purpose for which it must be retained, after which it will be securely deleted or anonymised.

Processing time

Account deletion requests will be processed as soon as reasonably possible after identity verification. Deleting an Imole Health account is permanent. Once deletion has been completed, the account and deleted information cannot be restored.